Privacy Policy - Emerging Medical Billing Services Provider

At HealthIQ, we are committed to safeguarding the privacy and confidentiality of our clients and the health information we manage. We take every precaution to ensure compliance with applicable privacy laws and protect the information entrusted to us as a responsible entity in the healthcare industry.

This Privacy Policy outlines our approach to accountability, transparency, and how we collect, use, and protect sensitive data.

We encourage you to read this policy carefully before using our website or sharing any personal information. By accessing or using our website, you agree to the terms of this Privacy Policy.

Automated Data Collection Methods

When you interact with our website, we use automated technologies to collect certain types of personal information. These tools help us understand user behavior, improve functionality, and enhance your overall browsing experience.

Web Logging

We automatically collect and store information such as:

• IP addresses

• Browser types

• Operating systems

• Date and time of access

• Clickstream data

This helps us analyze trends, manage our website, and track user activity effectively.

Cookies

Cookies are small text files stored on your device to personalize your experience and improve website performance. You may adjust your browser settings to refuse or accept cookies. Please note that disabling cookies may limit certain features or functions of our website.

By default, our website uses cookies unless you configure your browser otherwise.

Web Beacons

Some pages may include small electronic files known as web beacons, which help us:

• Count visitors to specific pages

• Gather data for analytics

• Monitor content performance

These automated tools allow us to provide a smooth, optimized user experience.

Use of Personally Identifiable Information (PII)

We may collect PII that you voluntarily provide to us, including but not limited to:

• Name and Role: Name, login credentials, company or organization details

• Contact Information: Email, address, phone number, device ID, IP address

We use this information to:

• Communicate with you regarding inquiries or updates

• Authenticate and identify users on our website

• Evaluate and enhance our website and services

• Comply with applicable laws and regulations

Note: “Phone numbers or SMS opt-in data are not shared with any third party or affiliate for marketing purposes.”

SMS Messaging Service

If you choose to receive SMS communications from HealthIQ, the following terms apply:

1. Opt-In / Opt-Out Process

• Opt-In: You can opt in to receive messages by providing your mobile number on the Contact page or via an opt-in form. You may also opt in by contacting a HealthIQ representative by phone or SMS.

• Verbal Opt-In: Our team may collect consent verbally over the phone or in person. You will be informed that “Message and data rates may apply”, “Message frequency may vary”, and that you can “text HELP for support or STOP to unsubscribe at any time.”

• Opt-Out: To stop receiving messages, reply STOP to any SMS from us. After opting out, you will not receive further messages.

• HELP: For assistance, email connect@myhealthiq.io or text HELP to a HealthIQ contact number.

Note: “Phone numbers collected for SMS communication will never be shared with third parties for marketing or promotional purposes.”

2. Types of Messages

You may receive:

• Transactional messages regarding billing or claim updates

• Information about your account or service requests

• Customer support or follow-up messages

3. Message Frequency

Message frequency varies based on your interactions. Transactional messages are sent as needed.

4. Fees

HealthIQ does not charge for SMS messages. However, message and data rates may apply according to your carrier’s terms.

By opting in, you agree to our Privacy Policy and Terms & Conditions.

Your Choices

We respect your right to control how your personal information is collected and used.

Retention of Personal Information

We retain personal information only as long as necessary for legitimate promotional, business or legal purposes.

Managing Your Information

If you wish to update, correct, or request deletion of your personal information, contact us at connect@myhealthiq.io.

Please note:

• Certain information may be retained for compliance and recordkeeping.

• Some residual data may remain in our system backups.

We handle all requests with transparency and care.

User Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion, where legally permissible

To exercise these rights, email connect@myhealthiq.io.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from children. If we discover such data, we will delete it immediately.

If you believe a child has provided personal information to us, contact connect@myhealthiq.io for assistance.

Security Safeguards

We use strong security measures to protect your data, including:

• Encryption technologies

• Restricted access to sensitive data

• Regular security audits and monitoring

We are committed to ensuring your information remains safe and confidential.

Links to External Websites

Our website may contain links to third-party websites. HealthIQ is not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any information.

HIPAA Compliance

HealthIQ complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect Protected Health Information (PHI).

Use of PHI:
PHI may be used for purposes such as:

• Treatment, payment, and healthcare operations

• Processing and submitting claims

• Coordinating with healthcare partners under HIPAA guidelines

Disclosure of PHI:
We disclose PHI only to authorized covered entities or as required by law, ensuring the confidentiality and integrity of all healthcare data.

Policy Updates

HealthIQ reserves the right to modify or update this Privacy Policy as needed. Significant updates will be communicated before taking effect.

Contact Us

For any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: connect@myhealthiq.io

We value your trust and are dedicated to maintaining the highest standards of privacy, confidentiality, and data protection.